- Download a fresh copy of FleetVIP from this website and reinstall.
- Try running the program again to see if that resolves the problem.
- If that does not resolve the problem, exit the program and rename the vip.tps file to vip.old. The file is located in the FleetVIP program installation folder under Program Files. (Or possibly in another folder depending on where you installed it.)
- Next – copy your AutoVIP or FleetVIP database backup file (named vip.bak unless you used a different name) into the installation folder and rename it vip.tps.
- That is all there is to it.
If necessary, launch the program and look at the Help/About screen to identify the installation folder and path for that machine.
If you are not familiar with navigating to files and folders or copying and renaming files, ask your computer support person to assist.
For a more detailed explanation of these steps, open the program and under the File menu option, click Backup/Restore and then click the Restore button.
If the ‘crashed’ computer will not even boot up, and you do not have a FleetVIP backup file, you can usually boot a crashed computer with a Linux Mint live DVD and then access the FleetVIP folder and copy the vip.tps file to a USB flash drive for use once your computer is repaired.
You may need help from an onsite support person to make the live DVD, but it is quite doable and well worth the effort because you may be able to rescue the historical data you already entered. If you try this, only work from the live DVD; do not install Linux on the crashed computer.
Since FleetVIP automatically reminds you to backup and actually does the backup when you click OK, you should have a recent backup available.
Please make sure to backup often and to a cloud backup service or a different device such as a USB drive, network drive or a physically different hard drive so you will be prepared if a hard drive problem arises.
If you do not currently have offsite backup for your important files, you should consider a backup service such as Crashplan, iDrive or SOS. They back up your data via your Internet connection to their offsite datacenter.
In the event you do not have a backup of your FleetVIP database, then simply download a free copy of the program from this website and reactivate the software using your activation code. If you do not have a FleetVIP backup and you do not have your activation code, open a tech support ticket below and we may be able to help find your activation code.