Technical Support Options • FleetVIP™

Free support is available using the searchable electronic User Guide available within the program from the Help menu.

Help specific to each window within the program is available using the Help button (not the same as the Help menu) on any window.

Free support is also provided via email.

DIY tutorials are posted on this page and additional tutorials under the Demo Videos menu link above.

If free support cannot resolve your issue, optional Pay-As-You-Go assisted tech support can also be requested at the bottom of the page.

About DIY Tech Support

The most common requests we receive for technical support regard database recovery after a hard drive failure or when transferring to a new computer. The topics below address those situations.

Instructions on how to restore your database from a backup are also posted below and in the User Guide.

And we have even posted a video tutorial below on how to do this.

The key skills required to perform these DIY tech tips are knowing how to rename files, copy and paste files and navigate the files and folders on your computer.

DIY Tech Support – Click Any Topic Below to Expand

I want to transfer FleetVIP to another computer. What do I do?

NEW PC – Download the FleetVIP free demo version from this website and install it on your new computer.
NEW PC – Launch Windows Explorer. (To launch Windows Explorer in Win XP/7, click Start/Run/ then type ‘Explorer’. In Windows 8/10, press the Windows button from the desktop and then type ‘Explorer’ and select File Explorer.)
NEW PC – Navigate to the C:\ProgramFiles\FleetVIP folder. (If you used a different folder name or location when you installed the demo above, then go there.)
NEW PC – If necessary, launch the program and look at the Help\About screen to identify the installation folder and path for the new machine.
NEW PC – Delete the VIP.TPS file from the FleetVIP install folder on the new computer. If the .TPS file extension is not visible, change the settings of Windows Explorer to display file extensions.
OLD PC – Copy your VIP.TPS file from the old computer install folder to the FleetVIP folder on the new computer. A USB flash drive is a good option for this file transfer. If necessary, launch the program on the old machine and look at the Help/About screen to identify the installation folder and path for the old machine.
NEW PC – Run the program and verify your data is there.

(Note: Font size preferences and saved search queries are saved to your user account under \Appdata\Local\Alembx\Autovip.ini and backed up to Documents\Fvipinibak.txt. You can copy that file using a similar process or simply re-enter your font preferences, etc. on the new machine.)

That is all there is to it.

If you are not familiar with navigating to files and folders or copying and renaming files, ask your computer support person to assist.

Please make sure to backup often and to a cloud backup service or a different device such as a USB drive, network drive or a physically different hard drive so you will be prepared if a hard drive problem arises.

If you do not currently have offsite backup for your important files, you should consider a backup service such as Crashplan, iDrive or SOS. They back up your data via your Internet connection to their offsite datacenter.

My hard drive crashed or I have a hard drive issue. What do I do?

Download a fresh copy of FleetVIP from this website and reinstall.
Try running the program again to see if that resolves the problem.
If that does not resolve the problem, exit the program and rename the vip.tps file to vip.old. The file is located in the FleetVIP program installation folder under Program Files. (Or possibly in another folder depending on where you installed it.)
Next – copy your AutoVIP or FleetVIP database backup file (named vip.bak unless you used a different name) into the installation folder and rename it vip.tps.
That is all there is to it.

If necessary, launch the program and look at the Help/About screen to identify the installation folder and path for that machine.

If you are not familiar with navigating to files and folders or copying and renaming files, ask your computer support person to assist.

For a more detailed explanation of these steps, open the program and under the File menu option, click Backup/Restore and then click the Restore button.

If the ‘crashed’ computer will not even boot up, and you do not have a FleetVIP backup file, you can usually boot a crashed computer with a Linux Mint live DVD and then access the FleetVIP folder and copy the vip.tps file to a USB flash drive for use once your computer is repaired.

You may need help from an onsite support person to make the live DVD, but it is quite doable and well worth the effort because you may be able to rescue the historical data you already entered. If you try this, only work from the live DVD; do not install Linux on the crashed computer.

Since FleetVIP automatically reminds you to backup and actually does the backup when you click OK, you should have a recent backup available.

In the event you do not have a backup of your FleetVIP database, then simply download a free copy of the program from this website and reactivate the software using your activation code. If you do not have a FleetVIP backup and you do not have your activation code, open a tech support ticket below and we may be able to help find your activation code.

Click for How-To video on restoring your backup.

How to use a cloud service to backup your FleetVIP database.

Optional Pay-As-You-Go Tech Support

We do not require an expensive annual support contract. Instead, we offer optional paid tech support only when you need it!

If you need additional technical assistance with recovering your FleetVIP database after a hard drive crash or when transferring the database to another computer or any other purpose including activation code recovery, simply purchase a Technical Support ticket below.

Once we receive payment, we will contact you using the email address you provide.

If we are unable to schedule an appointment with you within 30 days of your request, we will refund the $45 charge back to you via the same payment method.

You will need a high-speed Internet connection and access to your vip.bak backup file and will need to provide us with your phone number and be able to access your computer and follow our directions over the phone given in English. If you do not know if you have access to that file and want us to help you look for it, the technical support request can include that effort.

We will spend up to 45 minutes working with you during one phone call by appointment between the hours of 8:00 am and 5:00 pm Mountain Standard Time, Monday thru Friday. We are almost always successful recovering or transferring your database.

$45Per ticket up to 45 minutes

Pay as you go!
No annual commitment.

$30Per ticket

Refundable if no activation code found.
No annual commitment.